At Riot Ave, we want everyone to experience our pieces, which is why we ship Australia-wide. Orders over $250 qualify for complimentary express shipping within Australia. For international shipping requests, please contact our Customer Service team at hello@riotave.com, and we’ll do our best to make it happen.

DELIVERY TIMEFRAMES & COST

At Riot Ave, we work hard to get your order to you as quickly as possible. Our team aims to dispatch orders within 1–2 business days, as we know how exciting it is to receive your pieces.

All orders are processed and delivered Monday to Friday, excluding national public holidays. Please note that orders placed during public holidays may take longer to process and deliver.

After your order has been dispatched, allow for the shipping times listed below:

Australian Shipping Costs

Region	Service	Type	Transit Time (from dispatch)	Cost
Standard Shipping (Australia Post)	3 - 7 Business Days	$12.50 AUD or Free over $250 AUD	Standard Shipping (Australia Post)	3 - 7 Business Days
Express Shipping (Australia Post)	1 - 3 Business Days	$15 AUD	Express Shipping (Australia Post)	1 - 3 Business Days

 

International Shipping Costs

 

FREQUENTLY ASKED SHIPPING QUESTIONS

What if I need to make updates to my order?

Once your order has shipped, we’re unable to modify shipping details (such as an incorrect address or upgraded shipping options) or add/remove items.

If you’ve made a mistake, please email our Customer Service team at hello@riotave.com within one hour of placing your order so we can update it before dispatch.

If we receive your request after this window, we can’t guarantee changes will be possible. We’ll do our best to assist, but a redelivery fee may apply.
 
Do you ship to PO boxes?

We absolutely do! All standard shipping options and Australia Post Express can be delivered to a P.O. box or Parcel Locker.

How do I track my package during shipping?

Once your order has been dispatched, the carrier will provide tracking information.

Please note that carriers may occasionally experience slight delays in transit due to unforeseen circumstances. This is normal and not usually a cause for concern. You can monitor your order using the tracking details provided, and if you believe there is an issue, please contact the carrier directly.

If you have any further questions, our Customer Service team is also available at hello@riotave.com

What is the cost of shipping internationally?

Please refer to the table above for shipping costs by location.

If your country is not listed, please email hello@riotave.com and our team will do their best to arrange shipping so you can shop with Riot Ave.

What happens if my package is lost?

If you can’t locate your package, please first check your property thoroughly, including all entrances, garages, or other areas where it may have been left. If applicable, check with your building’s mail room, front desk, or reception. We also recommend asking household members or neighbours in case someone accepted the delivery on your behalf.

If your parcel is still missing, please contact the courier directly to request documentation of the delivery, as many of our shipping options allow delivery to secure locations.

If you have taken these steps and your package remains unaccounted for, please contact our Customer Service team at hello@riotave.com and we will assist you further. Please note, however, that we are unable to issue refunds for parcels that have been confirmed as delivered by the courier but are still missing.

What if my package is damaged during shipping?

In line with our returns policy, we do not offer refunds for damaged goods. However, if your return is approved, we will provide either a store credit or a replacement item.

If you believe you have received a faulty or damaged product, please contact our Customer Service team at hello@riotave.com within 30 days of receiving your order to begin the return process.

For faulty items, we will arrange an exchange by providing you with a replacement or store credit.

When submitting your claim, please include the following details along with a clear photo of the issue:

• Name
• Product details
• Proof of purchase (including order number)
• Details of issue with product